We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a store credit for all eligible items. Please carefully review our return policy below to determine if your purchase is eligible for return or exchange.

Eligibility:

• All returns/exchanges must be made within 30 days of the original purchase date or a 15% restocking fee will be applied.
• Products must be in the original packaging and in the same condition as when purchased.
• Glazing Supplies/Tools are final sales with no exceptions.
• There are no refunds issued for returned items. Only store credit will be applied to your account for future purchases.

Process:

• To initiate a return or exchange, please email our customer service team at sales@igt-glasshardware.com. Please include your order number and a description of the item(s) you wish to return or exchange.
• Once we receive your request, we will provide you with a Return Authorization Number (RMA) and instructions on how to proceed with your return or exchange.
• Please note that the customer is responsible for the cost of return shipping unless the item(s) being returned are damaged or defective.

Refunds:

• There are no refunds issued for returned items. Only store credit will be applied to your account for future purchases.

We reserve the right to refuse any returns or exchanges that do not meet our eligibility criteria. If you have any questions or concerns about our return policy, please contact our customer service team at sales@igt-glasshardware.com for further assistance.